If you need help related with the parking, you need to contact the parking owners, which is the Aqua Natura Studios. You can either press the yellow button on the entrance, next to the barrier, or go to the reception.
This reception is open until 23h. After that, if you need help, you need to walk down the street and go to the Aqua Natura Madeira reception, where´s there´s a 24h recepcionist.