At www.thejolie.pt, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

By using our website www.thejolie.pt,  you agree to the practices described below.

1. Data Controller

The data controller responsible for your personal information is:

Alex Santos & João Delgado, lda
Portugal
Email: info@thejolie.pt

2. What Personal Data We Collect

We collect only the data necessary to operate our services effectively:

  • Email Address (when you subscribe to our newsletter).

  • Reservation Details, including:

    • Full name

    • Email address

    • Booking information (dates, accommodation, etc.)

  • Payment Information is collected and processed exclusively by our secure third-party payment gateway (e.g., Stripe or PayPal). We do not store or access your payment card details.

  • Usage Data: IP address, browser type, referral sources, pages visited, and time/date of access, via cookies or analytics tools.

3. Legal Basis for Processing Personal Data

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent – for sending newsletters or promotional emails (you can withdraw at any time).

  • Contract – to fulfill your reservation and communicate with you.

  • Legitimate Interest – to improve our website’s functionality and user experience (via analytics and cookies).

  • Legal Obligation – when required for compliance with legal or tax obligations.

4. How We Use Your Data

We use your data to:

  • Send email newsletters (if you subscribed).

  • Process your reservation and contact you regarding your booking.

  • Improve website performance and user experience via analytics.

  • Comply with legal requirements, such as accounting and taxation.

5. Data Sharing and Third Parties

We do not sell or rent your personal data. We may share your information only with trusted third parties necessary for the operation of our service:

  • Email Service Providers (e.g., Mailchimp) to send newsletters.

  • Payment Gateways (e.g., Stripe, PayPal) to securely process transactions.

  • Web Analytics Tools (e.g., Google Analytics) for usage insights.

All third parties are GDPR-compliant and bound by data processing agreements.

6. Data Retention

We retain your personal data only as long as necessary:

  • Newsletter subscribers: until you unsubscribe.

  • Booking-related data: retained for up to 6 years to comply with tax and legal obligations.

  • Analytics data: anonymized and retained for up to 26 months.

7. Your Rights Under GDPR

You have the following rights under GDPR:

  • Right to Access – Request a copy of your personal data.

  • Right to Rectification – Request correction of inaccurate or incomplete data.

  • Right to Erasure – Request deletion of your data (“right to be forgotten”) under certain conditions.

  • Right to Restrict Processing – Limit how we use your data.

  • Right to Data Portability – Receive your data in a commonly used, machine-readable format.

  • Right to Object – Object to data processing for direct marketing or legitimate interest.

  • Right to Withdraw Consent – Unsubscribe or withdraw consent at any time.

To exercise any of these rights, please contact us at: info@thejolie.pt

If you believe your data is being misused, you have the right to lodge a complaint with your local Data Protection Authority (DPA).

8. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze traffic. You can control or delete cookies through your browser settings.

For more details, refer to our Cookie Policy

9. Data Transfers Outside the EU

If any personal data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or services certified under the EU-U.S. Data Privacy Framework (if applicable).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions or concerns about your privacy or this policy, please contact:

Email: info@thejolie.pt
Website: www.thejolie.pt